Returns and Exchange Policy
We’ve made every effort to ensure you have a great experience with your skincare purchase. If for any reason you’re not completely happy with your purchase and believe you’re entitled to an exchange or refund please email us at firstname.lastname@example.org with the following information within 30 days from date of purchase.
- Your name
- Your address
- Your phone number
- A description of the product you want to return or have replaced
- The reason for the return or exchange
- Original proof of purchase
We do not refund or exchange products if you have simply changed your mind or if you’ve ordered the wrong product.
Unless we are obliged to replace or refund your item under Australian Consumer Law, any replacement or refund of your product is at our sole discretion. Please see our full Terms & Conditions for further details.